Frequently Asked Questions
Everything you need to know about our leather goods and services.
What kind of leather does Le Tanneur use?
We exclusively use high-quality, full-grain leathers sourced from certified tanneries to ensure durability, a soft touch, and a beautiful natural patina over time.
How should I care for my leather bag?
To preserve the beauty of your item, we recommend cleaning it with a soft cloth and applying a specialized leather nourishing cream periodically. Avoid prolonged exposure to direct sunlight and moisture.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days within Europe and 5-10 business days for international orders.
What is your return policy?
You can return any unused item in its original packaging within 30 days of receipt for a full refund or exchange. Please note that personalized items are final sale.
Do your products come with a warranty?
Yes, all Le Tanneur products are covered by a 2-year warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.
Are my payments secure on your website?
Absolutely. We use industry-standard SSL encryption to protect your data, and we support secure payment methods including credit cards, PayPal, and Apple Pay.